Shipping policy

SHIPPING POLICY

Processing, production, and shipping vary by product category. Production time is separate from carrier transit time. All estimates are subject to weekends, holidays, peak seasons, severe weather, carrier disruptions, high order volume, remote destinations, and quality-control requirements.

PHOTO PRINT PRODUCTION

Photo Prints are made and inspected to order by a professional production and fulfillment partner. Current estimated production times are:

- Paper Prints: 2–4 business days
- Metal Prints: 5–7 business days
- HD Mounted Prints: 6–8 business days
- Stretched Canvas Prints: 7–10 business days
- Acrylic Prints: 9–12 business days
- Prints with frames: add approximately 3–4 business days

Production estimates exclude weekends, holidays, and shipping transit. Timing varies by product and finishing option. A print that does not pass quality inspection may need to be produced again.

Photo Prints ship in white-label packaging from Santa Ana, California. Shipping begins after production is complete. Ground transit is typically estimated at 1–5 days after tracking is issued, depending on destination. Production and delivery dates are not guaranteed.

Photo Prints may ship by FedEx, USPS, or a freight carrier depending on product, size, and destination. USPS is used for P.O. box destinations.

OTHER PRODUCT CATEGORIES

Ready-to-ship Botanical Bas Relief, Greeting Cards, Stickers, Display Frames, and Mounts
These products are prepared for shipment after order review. Available shipping methods, charges, and estimated delivery timing are shown at checkout. Large, fragile, or unusually shaped items may require specialized packaging or carrier service.

Made-to-order Botanical Bas Relief
Production is required before shipping. The estimated production timing shown on the product page or communicated after purchase is separate from carrier transit and is not a guaranteed completion or delivery date.

Commissioned Work
Production, pickup, and shipping arrangements are established in the written commission agreement. Completion and delivery dates are estimates unless Midwest Wilderness Connections expressly confirms a guaranteed deadline in writing. The remaining balance, plus applicable taxes, shipping charges, and other disclosed fees, must be paid before the work is shipped or released.

Gift Cards
Digital Gift Cards are delivered electronically and do not require shipping. If a physical Gift Card is offered, available shipping methods and charges are shown at checkout.

ORDERS WITH MULTIPLE PRODUCT CATEGORIES

Products may be fulfilled from different locations. An order containing multiple product categories may arrive in separate packages and at different times. Tracking information is sent as it becomes available.

SHIPPING RATES AND CARRIERS

Available shipping methods, charges, and estimated transit times are displayed at checkout. Carriers and services vary by product, package size, destination, and fulfillment location. Oversized products may require freight delivery or additional arrangements.

ADDRESS CHANGES

Review the shipping address carefully before placing an order. Contact jac@midwestwildernessconnections.com immediately if an address needs correction.

Address changes cannot be guaranteed after fulfillment or production begins. Photo Print address-change requests must be received within 60 minutes of purchase. Made-to-order Botanical Bas Relief address-change requests must be received within two hours. Customers may be responsible for costs caused by an incorrect or incomplete address, except where applicable law requires otherwise.

TRACKING AND DELIVERY

Tracking information is sent when available. Tracking may take time to update after a shipping label is created. If tracking shows a package as delivered but it cannot be located, check the delivery area and ask household members or neighbors, then contact us for assistance.

DAMAGE OR LOSS IN TRANSIT

Inspect deliveries promptly. If an item arrives damaged, keep the item and all original packaging. Contact jac@midwestwildernessconnections.com with the order number and photographs of the complete item, affected area, exterior and interior packaging, and shipping label.

Because Botanical Bas Relief is fragile, do not repackage or return-ship a relief unless Midwest Wilderness Connections provides written instructions.

If tracking indicates that a shipment may be lost, contact us so we can investigate with the carrier.

INTERNATIONAL SHIPPING

We currently ship only to addresses in the United States unless an international shipping option is displayed at checkout. When international shipping is offered, the recipient is responsible for applicable duties, taxes, tariffs, or import charges unless checkout states otherwise.

CONTACT

Email: jac@midwestwildernessconnections.com