Widerrufsrecht

RETURN AND REFUND POLICY

Please read the section that applies to your purchase. To request a cancellation, report a problem, or ask about an eligible return, contact jac@midwestwildernessconnections.com and include your order number.

FINAL-SALE PRODUCTS

The following products are final sale and cannot be returned or exchanged, except where applicable law requires otherwise:

- Made-to-order Photo Prints
- Ready-to-ship and made-to-order Botanical Bas Relief
- Commissioned work after the applicable cancellation period
- Greeting Cards
- Stickers
- Gift Cards
- Personalized, custom, clearance, or other products identified as final sale

Final sale does not limit remedies that may be available for an item that arrives broken, damaged, defective, incorrect, or is confirmed lost in transit, as described below.

CANCELLATIONS AND CHANGES

Photo Prints
Cancellation or change requests must be received within 60 minutes of purchase. After that time, production may have started and the order cannot be canceled or changed.

Made-to-order Botanical Bas Relief
Cancellation or change requests must be received within two hours of purchase. After that time, materials or production may have been committed and the order cannot be canceled or changed.

Commissioned Work
Cancellation requests must be received within 24 hours of placing the order. After the 24-hour window, commissioned work cannot be canceled for a preference change.

All cancellation and change requests are subject to confirmation. A request is not completed until Midwest Wilderness Connections confirms that it has been accepted.

PHOTO PRINTS

Photo Prints are made specifically for the order using the selected image, crop, size, medium, finish, mounting, and framing options. Correctly produced Photo Prints are not returnable or exchangeable for a change of mind or preference.

Problems with a Photo Print must be reported within 30 days of delivery. Follow the Damage, Defects, Incorrect Items, and Lost Shipments section below.

An approved replacement reproduces the original image and order configuration. A different image, crop, size, material, finish, mount, or frame is treated as a new order.

Photo Print Guarantees
Qualifying manufacturing or material defects may be eligible for additional support after the initial 30-day reporting period:

- HD Acrylic, Metal, and Canvas Prints may qualify for coverage for up to three years for qualifying delamination, bonding or material failure, structural failure, coating failure, or another manufacturing defect affecting product integrity.
- Qualifying defects in framed Paper Print materials or assembly may be covered for up to one year.
- Unframed Paper Prints do not include a product warranty.

These guarantees do not cover accidental damage, mishandling, improper installation, scratches, chips, cracks, abrasions, humidity, moisture, extreme temperatures, direct sunlight or UV fading, chemical or abrasive cleaners, normal aging, environmental wear, or modifications made after delivery. Minor characteristics inherent to handcrafted print materials may not qualify as defects. Each concern is reviewed individually, and applicable law may provide additional rights.

BOTANICAL BAS RELIEF

All Botanical Bas Relief pieces are fragile and final sale, including ready-to-ship and made-to-order pieces. Customer repacking and return shipping can cause additional damage, so reliefs must not be repackaged or shipped back unless Midwest Wilderness Connections provides written instructions.

If a relief arrives broken or damaged in transit, or its shipment is confirmed lost, follow the claim process below.

COMMISSIONED WORK

Commissioned work is custom-created to written specifications. The scope, sales price, estimated completion time, and approval process must be confirmed in writing before work begins.

A deposit equal to 50% of the commissioned work’s sales price is due upfront. The remaining balance, plus applicable taxes, shipping charges, and other disclosed fees, must be paid in full before the work is shipped or released to the customer.

Changes requested after work begins may require additional time and charges. After the 24-hour cancellation window, commissioned work cannot be returned, exchanged, or canceled for a preference change.

If commissioned work arrives damaged, defective, or materially different from the written approved specifications, contact us promptly so the concern can be reviewed.

GREETING CARDS AND STICKERS

Greeting Cards and Stickers are final sale. If they arrive damaged in transit or the shipment is confirmed lost, follow the claim process below.

DISPLAY FRAMES AND MOUNTS

Eligible Display Frames and Mounts may be returned within 30 days of delivery if they are unused, unassembled, unaltered, in their original condition and packaging, and accompanied by proof of purchase. Items damaged through installation, misuse, assembly, or modification are not eligible for return.

Contact us before sending an eligible return. Items sent without authorization may not be accepted. Return instructions and responsibility for return-shipping costs will be provided when the return is approved.

GIFT CARDS

Gift Cards are final sale and cannot be returned, exchanged, or redeemed for cash except where applicable law requires otherwise.

DAMAGE, DEFECTS, INCORRECT ITEMS, AND LOST SHIPMENTS

Inspect each order promptly after delivery. For Photo Prints, problems must be reported within 30 days. For all other categories, report the problem promptly after delivery.

Include:

- Your order number
- The name and email associated with the order
- A clear description of the issue
- Photographs of the complete item
- Close-up photographs of the affected area
- Photographs of the exterior and interior packaging
- A photograph of the shipping label

Keep the item and all original packaging until instructions are provided. Do not modify, repair, repackage, or return-ship the item while the claim is under review unless Midwest Wilderness Connections provides written instructions.

For a shipment that appears lost, contact us so we can review tracking and investigate with the carrier.

Depending on the circumstances and applicable law, an approved resolution may include a replacement, refund, store credit, troubleshooting, warranty support, or another appropriate remedy.

REFUNDS

Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to process and post the refund. Original shipping charges are not refundable unless the refund is related to an approved damaged, defective, incorrect, or lost-shipment claim, or applicable law requires otherwise.

CONTACT

Email: jac@midwestwildernessconnections.com